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Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Low Prices
- Payment
- No Sales Tax (except CA)
- Updating Account Information
- Shipping & Delivery
- Our standard method of domestic (US and Canada) shipping is FedEx Home Delivery (to residences) or FedEx Ground Service (to offices).
Orders to Hawaii, Puerto Rico, Alaska and surrounding US terrtitories are shipped via USPS prioriy mail.
Once your order ships, you will receive e-mail confirmation with a FedEx tracking number or USPS.com delivery confirmation number so that you can track your shipment and make arrangements to receive the package.
International (Outside US and Canada) Delivery
International and special delivery addresses (e.g., APO) are shipped via USPS Priority mail and take anywhere from 5 to 15 working days to arrive after being shipped. Once your order ships, you will receive e-mail confirmation with a USPS.com International label number.SHIPPING COSTS
Free Same-same day shipping on all orders over $125 to anywhere in the USA including Hawaii and Puerto Rico
Board Orders
California $7
Continental USA $10
HI, AK, Surrounding Territories and Canada $19.99
International $45Orders Without Boards
California
0 - 14.99 = $5.95
15.00 - 29.99 = $7.95
30.00 - 69.99 = $9.95
70.00 and up = $11.95
$124.99 and up = Free
Continental US
0 - 14.99 = $5.95
15.00 - 29.99 = $7.95
30.00 - 69.99 = $9.95
70.00 and up = $11.95
124.99 and up = Free
HI, AK, Surrounding Territories, and Canada
0 - 14.99 = $5.95
15.00 - 29.99 = $7.95
30.00 - 69.99 = $9.95
70.00 and up = $11.95
125.00 and up = FREE
International
0 - 29.99 = $15
30.00 - 69.99 = $35
70.00 - 149.99 = $45
150 and up = $55
- PLEASE NOTE: On international orders extra shipping charges apply for shipping fins with a board or more than one pair of fins.
- Privacy & Security
- Safe and Secure! At Bbvideoclips.com, we ensure the integrity of every order by using RapidSSL, an Internet leader in security transactions. Plus, with our advanced encryption, firewall technology, and state-of-the-art SSL (Secure Sockets Layer) encryption, you can be assured that your information will be protected from unauthorized use. You can also be assured that your confidential information will remain just that-confidential. Your name will never be distributed, sold, or rented. Please click here for our privacy Policy.
- Returns & Replacements
- 30 Day Money Back Gaurantee:
If you are not satisfied with your order, return it to us unused in its original packaging within 30 days of purchase and we will issue you a refund.
Making a Return:
1) Send an email to info@bbvideoclips.com requesting a Return Authorization number ("RA#"). In this email please remember to include your name, order number and the item(s) that you wish to return.
2) We will email you back with a unique RA#. Merchandise must be returned within 10 days of the issuance (21 days for international orders) of the issuance of the RA# at which time the RA# expires.
3) Pack the item(s) in a sturdy box and ship the box via UPS or other insured shipping service. The RA# MUST be clearly written on the outside of the box when it is returned to us.
Ship to:
Just Bodyboarding
34255 Pacific Coast Highway Unit 112
Dana Point CA 92629
4) We will issue your credit the day the product arrives in our warehouse. Please note that credit card companies can take 2-3 weeks to have the credit show up on your statement.
5) There are no refunds on shipping charges. On items that were shipped free, we reserve the right to refund the product price less our shipping costs. - Low Prices, Great Deals!
- Why pay more when you can pay less? That's our motto. And let's face it, everyone loves to find a bargain. It's human nature. So, in response to human nature, Bbvideoclips.com offers not only "The Lowest Prices on Earth" backed by our Low Price Guarantee on everything we sell, but also some of the hottest deals on unique products you can not find anywhere else!
- Payment
- BBvideoclips.com accepts Visa, MasterCard, Discover, and American Express credit card payments via the web or phone. To provide your credit card number over the phone, please call us during normal business hours (Monday - Friday, 9am–6pm PST). We also accept paypal, google check out, western union, bank wire transferas well as cashiers checks and money orders and via mail. Call us at 888-662-7477 or email us at info@bbvideoclips.com for details.
All orders taken online using credit cards are encrypted and highly secure. We use the highest quality encryption and authentication of all customer sensitive data, including credit card numbers. - No Sales Tax
- We are required to charge sales tax on all orders shipped within the state of California. All other orders shipped outside of the state of California are exempt from tax.
- Updating Account Information
- Log into your account, and click on “Sign in” located at the top of your account page. Make the necessary changes to your account, (i.e. email address, password, billing address, etc.) Scroll to the bottom of the page, and click on “Submit” The changes you have made will now be saved to your profile.
